To create incidents in Invgate from salesforce.
URL
https://nonprod.lc.esb.cloud.lla.com/test/sfdc-ux-lc/sfdc-ux/v1/{businessId}/troubleTicket
Base Uri Param
| name | type | description | required |
|---|
| businessId | string | Expected: HN,CO,CR,SV,GT,DO,TT,BB,JM,AG,AI,DM,GD,LC,VC,TC,MS,VG,BS,KY,KN,BO,CW,SA,BL,SE,SX,MF | Y |
| name | type | description | required |
|---|
| client_id | string | Client Id value for Client Id Enforcement policy. Environment Specific Value. Eg: 6f0ed16a7b494d76b2d60e05bc3b3332 | Y |
| client_secret | string | Client secret value for Client Id Enforcement policy. Environment Specific Value, eg: e4CD4D43449846aA9D8Cb9c43fAd324a | Y |
| X-Correlation-ID | string | This is a unique identifier. Could be uuid value, Min 16 Characters Example: 644e1dd7-2a7f-18fb-b8ed-ed78c3F92c2b | Y |
Body Definitions
| name | type | description | required |
|---|
| @type | string | Default: NetworkTroubleTicket | Y |
| name | string | Name of the incident | Y |
| description | string | Description of incident | Y |
| priority | string | Priority of incident. Expected:Low,Medium,High,Critical,Urgent | Y |
| relatedEntity[].id | string | Assert Id's | Y |
| relatedEntity[].name | string | Pass Key of service impacted ex:IPData,FVoice etc please refer below details for Service Impacted | Y |
| relatedEntity[].role | string | Default: ServiceImpacted | Y |
| relatedEntity[].@referredType | string | Default: Service | Y |
| relatedParty[].@referredType | string | Default:Individual | Y |
| relatedParty[].id | string | Custom Field- Key of Affected OpCo(s) Ex: CWC,LibertyCR | Y |
| relatedParty[].name | string | Custom Field - Name of Affected OpCo(s) Ex: Liberty Caribbean,Liberty CR | Y |
| relatedParty[].role | string | Default: Affected OpCo | Y |
| severity | string | Severity of incident. Expected: Critical,High,Medium,Low | Y |
| ticketType | string | Type of incident Expected: Incident,Service Request,Question,Problem,Change Request,Major Incident | Y |
| troubleTicketCharacteristic[].name | string | name of the characteristic | Y |
| troubleTicketCharacteristic[].value | string | value of characteristic | Y |
| externalId | string | SFDC ID | Y |
Characteristics Name
| characteristic name | type | description | required |
|---|
| Category | string | Category associated with the VNOC incident process | Y |
| SubscribersAffected | number | Number of subscribers affected by this incident | Y |
Sample Request
{
"@type": "NetworkTroubleTicket",
"description": "",
"name": "",
"priority": "High",
"relatedEntity": [
{
"@referredType": "Service",
"id":"Entertainment",
"name": "Entertainment",
"role": "ServiceImpacted"
}
],
"relatedParty": [
{
"@referredType": "Organization",
"id": "CWC",
"name": "Liberty Caribbean",
"role": "Affected OpCo"
}
],
"severity": "High",
"ticketType": "incident",
"externalId":"SFDC_Id",
"troubleTicketCharacteristic": [
{
"name": "Category",
"value": "206"
},
{
"name": "SubscribersAffected",
"valueType": "number",
"value": 100000
}
]
}
Success Response
{
"id": "42564",
"description": "",
"name": "",
"priority": "High",
"relatedEntity": [
{
"@referredType": "Service",
"id":"Entertainment",
"name": "Entertainment",
"role": "ServiceImpacted"
},
{
"@referredType": "Place",
"id":"CR",
"role": "Location"
}
],
"relatedParty": [
{
"@referredType": "Organization",
"id": "CWC",
"name": "Liberty Caribbean",
"role": "Affected OpCo"
}
],
"severity": "High",
"ticketType": "incident",
"externalId":"SFDC_Id",
"troubleTicketCharacteristic": [
{
"name": "Category",
"value": "206"
},
{
"name": "SubscribersAffected",
"valueType": "number",
"value": 100000
}
],
"@type": "NetworkTroubleTicket"
}
Categories:
Categories associated with the VNOC incident process.
| ID | Category |
|---|
| 203 | Report a massive failure |
| Outage VQA | |
| 229 | ITFS |
| 228 | International |
| 227 | DID's |
| 226 | Wholesale |
| Outage Vnoc | |
| 212 | SMB |
| 211 | Direct Routing |
| 210 | Digital Signage Scala |
| 209 | HCS |
| 208 | CCoD |
| 207 | SIP Trunking |
| 206 | MyUC |
Affected OpCo(s)
Options (Name>>Key)
| Name | Key |
|---|
| LCPR | LCPR |
| CWP | CWP |
| Liberty CR | LibertyCR |
| Liberty Caribbean | CWC |
| Liberty Networks | LibertyNetworks |
| Central | Central |
Service Impacted
| Name | Key |
|---|
| Mobile | Mobile |
| Entertainment | Entertainment |
| Fixed Broadband | Fixed |
| IP Transit | IP Transit |
| IP & Data | IPData |
| CX | CX |
| Facilities | Facilities |
| Fixed Voice | FVoice |
| IT Corporate | ITCorporate |
| IT Infrastructure | ITInfrastructure |
| Transmission | Transmission |
| Monitoring System | MSystems |
| Dark Fiber | DFiber |
| OSS/BSS | OssBss |
| Unified Comunications and Colb | UnifiedCommunicationsandColb |